Items must be returned in original condition with their tags attached, unworn, unaltered, unwashed, unmarked and in original undamaged packaging (dust bag, jewellery/sunglasses box etc).
Swimwear should be tried on over underwear with the original hygiene sticker in place.
Orders placed with Coupon Codes that offer Extra Discount of 20% or more are not eligible for returns for refunds, unless faulty.
Return request must be submitted within 7 days from the day your order is delivered based on the tracking information provided by Australia Post or DHL.
Return Parcel must arrive at the return address within 21 days from the day the return request is approved.
HOW TO RETURN?
1. If you placed your order as a signed-in customer, log in to your account and Go to 'My Returns'. If you placed your order as a Guest click here – you'll need to provide your order reference and email address.
2. Click the button 'REQUEST NEW RETURN', find the order you want to return, select each item and your reason for returning, and click the button 'Submit'.
3. You will receive an email notifying you if your return request is Approved or Rejected. If you returns request is approved, you will receive the return address and packing slip in the same email.
4. You will need to arrange your own return shipping to the return address. The Archive Place is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection.
Once your return has been received, your refund will be processed within 5-7 business days.
If you had paid for Shipping, the original Shipping Charge will not be refunded.
If you were eligible for Free Shipping and wish to return part of your order, i) if the value of kept items are still above the Free Shipping threshold for your country, there will be no charge for shipping or returns; ii) if the value of kept items fall under the Free Shipping threshold for your country, you will be charged with the Flat Rate Shipping Fee for your country. You can find the Flat Rate Shipping Fee here.
If you placed your order with Afterpay, a 6% processing fee will be automatically deducted from the amount to be refunded.
If you receive an item in a flawed or damaged condition, please advise Customer Service within 7 days. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.
We offer a flexible returns policy to make sure you are satisfied with your purchase. However, If you have: (i) returned more than AUD$1,000 of merchandise in the last 12 months, and (ii) sent back over 80% of the value of your purchases made in the last 12 months, your account will be subject to a modified return policy. While we will still accept back returns under the modified return policy: (x) your returns will be subject to a 15% restocking fee and (y) $15 shipping charge will be deducted from the refund.
We do not offer Exchange. Please lodge a return request for your orginal order and place a new order for the style you'd like to exchange for.