SHIPPING POLICY
Your order could be shipped from one of our three Global Fulfilment Centers located in Australia, USA, and Hong Kong.
The location of each item is specified in the product listing page and shopping cart page.
If your order includes items stored in different Fulfilment Centers, they will come in separate packages; however only one shipping fee will be charged.
Please see below the shipping charge and estimated delivery date for your country:
AUSTRALIA
FREE SHIPPING OVER AUD$250 // AUD$11.95 UNDER AUD$250
Items Shipping From Australia: 1-3 Business Days after dispatch
Items Shipping From United States: 5-9 Business Days after dispatch
Items Shipping From Hong Kong: 5-9 Business Days after dispatch
NEW ZEALAND
FREE SHIPPING OVER NZD$270 // NZD$17.10 UNDER NZD$270
Items Shipping From Australia: 5-9 Business Days after dispatch
Items Shipping From United States: 5-9 Business Days after dispatch
Items Shipping From Hong Kong: 5-9 Business Days after dispatch
USA
FLAT RATE OF USD$26.95 FOR ALL ORDERS
Items Shipping From Australia: 10-20 Business Days after dispatch
Items Shipping From United States: 3-5 Business Days after dispatch
Items Shipping From Hong Kong: 10-20 Business Days after dispatch
UK
FLAT RATE OF GBP£19.95 FOR ALL ORDERS
Items Shipping From Australia: 10-20 Business Days after dispatch
Items Shipping From United States: 5-9 Business Days after dispatch
Items Shipping From Hong Kong: 10-20 Business Days after dispatch
EUROPE
FLAT RATE OF EUR€23.45 FOR ALL ORDERS
Items Shipping From Australia: 10-20 Business Days after dispatch
Items Shipping From United States: 5-9 Business Days after dispatch
Items Shipping From Hong Kong: 10-20 Business Days after dispatch
ASIA
FLAT RATE OF USD$26.95 FOR ALL ORDERS
Items Shipping From Australia: 10-20 Business Days after dispatch
Items Shipping From United States: 10-15 Business Days after dispatch
Items Shipping From Hong Kong: 3-7 Business Days after dispatch
MIDDLE EAST
FLAT RATE OF USD$26.95 FOR ALL ORDERS
Items Shipping From Australia: 15-25 Business Days after dispatch
Items Shipping From United States: 10-15 Business Days after dispatch
Items Shipping From Hong Kong: 15-25 Business Days after dispatch
General shipping information:
- Your order will be dispatched within 1 - 2 business days. However, there may be a delay during busy period such as additional sale promotions or new products launch.
- You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Packages refused due to customers fail to pay for customs taxes/fees or packages returned due to customers fail to collect by due date will subject to a restocking fee of 20% of order value and the original shipping fees are non-refundable.
- You are responsible for inputting the correct address at checkout. We will do our best to assist with retrieving parcels if wrong address was input; but in any case the parcels cannot be retrieved, refunds will not be issued.
- Business Days exclude the weekends and Australian Public Holidays.
- This Shipping Policy does not apply to Private Sale - Please read each Private Sale's shipping policy during the sale period